Hi I recently bought some items at Boots Gatwick Airport, South Terminal-Arrivals and had an 'interesting' experience! I was paying for my items when the guy behind the counter saw that I had a lot of loose change in my purse and said I could pay with this if I wanted. He then proceeded to take my purse from me without asking and began tipping the money out! I took it back and said I'd do it myself! The bill was for £3.49 and so I gave him a £10 note and fifty pence as I couldn't be bothered to count out the change and was in a hurry. He then gave me one penny change! I asked for the rest and he seemed flustered and gave me the remaining £7. I don't want to say that he was being dishonest but it was a very strange experience, I'm only 63 (and don't have grey hair!) and have never had a shop assistant take my purse from me before. More staff training is needed I think!