If I could rate zero I would. Ordered online a birthday present the delivery arrived in good time however I was sent the incorrect item. I emailed boots straight away and got a automatic reply saying someone would response in 2 working days..nothing so emailed again, still no reply. Lost my patience by this time and called, the customer service adviser told me to send it back at my own cost and time and wait up to 14 days for the correct item to be sent out! Or take to my local boots for a refund! Again wasting my time and I wanted the product not a refund! Absolutely disgusting service and will not be buying from boots again.