Ordered some micro reading glasses for my husband as he always uses this style from Boots. Collected them from store but they turned out to be ladies ones in a pack with a lipstick. Three times this happened and customer services were hopeless and one lady rude on the phone when I just asked if they could contact me when the problem was sorted. In the end a junior staff recognised there was a wrong code. I e mailed these details in to Boots expecting the order to come through correct! No such luck. In the end the manager at boots shop gave me vouchers as a refund which I didn't really want. My husband ordered online similar glasses from another company and is very pleased so Boots have lost a customer. I have spent my vouchers on basics but am not using the shop any more on principal. Worse customer service ever!