Purchased several items of make up I didn't have a loyalty card but decided to get one as I spend a fair amount at the store. I asked the cashier if the permanent card would be sent to my address, and in a sarcastic tone the reply was " that's why we ask you to fill in the form". As I left the store mentally totalling up my bill I realized one of the offers didn't come off my total. I did get my refund but feel reluctant to rush back.