Following problems with online shopping, on the 7th September, Gaby in the Beauty Department helped me to sort out my issues! Then on 14th September I returned to store to complete my purchases!! Gaby and then Tracey, were highly experienced, knowledgeable re: products, extremely professional, patient and service with a smile! All of which turned, my previous unpleasant on-line shopping situation, into a very pleasant experience in-store! I feel that Gaby and Tracey deserve recognition for their outstanding Customer Service! The manageress was also very friendly and helpful, not sure of her name, slim, blonde and attractive!! These lovely ladies are an absolute credit to Boots!!