I booked an appointment with Sophie at No7 in Guildford. She was lovely and friendly, very knowledgeable about the product and was not pushy at all. She let me try the mascaras so I was sure of my purchase and I bought the red one and two foundations in their great 3 for 2 deal. I have moved from Taunton where I also always had excellent service from the No7 ladies there and I have to say I really rate the company for customer service and their quality of products