I went to exchange an item today at St Annes store after having had a bad day at the shops...my parcel was stolen from my basket.. The assistant, named Beverley, was so helpful with a complicated exchange, and very sympathetic to my troubles. She was so kind and helpful, I cannot praise her enough. What a lovely lady, she deserves an award! She was very pleasant and helpful to the people in front of me too. I shall definitely look out for her on a Friday again in the store. What a very pleasant change to be served like this...it made my troubles float away. Please reward her!!