Never have written a review in my life but because of the absolute poor service i have received from Boots i just had to! I ordered the Dyson airwap kit online on the 11/12/18 to be collected from my local store for the 15/12/18 the payment was taken from my card and a confirmation email sent to me. I arrived to collect my order on 15/12/18 only to be told that they should have received this on the 13th but they have had a delay being the time of year... which is understanding but still disappointing that i wasn't informed. I waited until the 20th and still no correspondence? so i called Boots to asked if my item had arrived in store yet? but when giving my order number i was told there is no record of this order and was told they would look into it and call be back, after 20mins i was called back to be told the product had gone missing and they have none in stock so they will just have to refund the money, but this will take 5 days! so not only will i not be able to get the product from Boots in time for Christmas i wont even get my money back before Christmas to purchase the product from anywhere else! i was simply told that they are sorry and there is nothing more they can do. Well thank you Boots for ruining my wife Christmas!