Ordered perfume for my daughter for Xmas to be delivered to our nearest store. Went to collect after receiving email to find it was not there. Customer service had to reorder. This happened 4 tines! It never turned up and was too late for me to get it elsewhere. My daughter went without her Xmas present! To add insult to injury I had to fight to get a refund. I had to go through PayPal to get it in the end. Awful company! Stay clear.