I ordered online, got an email saying the parcel was delivered while it was not. When I called the operator told me to ask my neighbours (!), then promised to contact Royal Mail and get back to me, but I did not receive any contact. I had to call once again and discovered that my parcel was delivered to the wrong address. After 40+ min on the phone they told me that they need to wait for Royal Mail to redeliver, before they can consider any other action. So I now don’t know if I will receive the products before going on holiday, and I still don’t have my money back. Terrible terrible customer service. I will never buy from Boots again!