Yesterday I received the best customer service I have ever received and I would like to thank the young lady who was so efficient, knowledgeable, patient and kind. Her name was Katie on the number 7 counter in the West Bridgford store, Nottingham. I was buying skincare and she helped me buy the right things from your new Labs products for my 61yr old skin! She knew exactly what was right for me and I ended up purchasing for my two daughters the dark circle labs cream and although I spent more than I’d planned, her help was invaluable and I am only going to buy from her in future. She was excellent. I don’t know if she’s a manager, but she certainly should be as her expertise is invaluable. My products are perfect too, my skin felt wonderful last night.