Went into boots at Grays Essex, when I finished shopping I went to pay desk which wasn’t man but the security man was sitting against the counter on his phone as I asked where a working till was and instead of telling me where it was he looked up from his phone and nodded with his head the direction of the till, when I reached the tills there were about 10 people waiting to be serviced by 1 person, at the time of being served there was no customers service
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