Ordered some items online, waited 7 days when it should have been ready in 3 days and heard nothing, contacted them again asking where it was only to be told the package was at the shop ready to collect but they had failed to log it in so I wasn't informed it was ready. Went to collect, waited ages as it wasn't in their system eventually got it, got home only to find an item missing, contacted them and all they would do is refund the amount for the missing item within 14 days, no offer of compensation for their dreadful customer service and no offer of the item being sent to me, absolutely apalling !