Happy customer
I recently went into the Boots store in Solihull town centre to use there photo equipment, as I needed to save my photos from my phone to disc. I had a few problems but I was helped by a lady called Donna who assisted me. She identified there was a problem with the disc, as she didn't have any more disc's in stock she offered to call me once they were in. Its not often you come out of a shop feeling satisfied with the service you have received even when your needs haven't been met. Donna was extremely patient and ensured due to the time I had wasted I didn't go away unsatisfied. She ensured me that once the disc's were in store I could come back in and I would be supported to complete the Disc's required. Extremely polite, well mannered member of staff, thank you Donna your help was much appreciated. On returning to the store I was helped by another member of staff as it was Donna's day off. Tania was extremely helpful even during a very period, she still took the time to assist me in downloading my photos to Disc. Again an extremely helpful, polite member of your team were nothing seemed to much trouble for her. I know I shouldn't be surprised but customer service just isn't what it used to be, however my visit to Boots proved there are still some excellent store assistants still out there willing to provide your will a high level of customer service. Thanks you Donna and Tania for your excellent customer service skills, it was much appreciated and made a stressful situation a pleasure to visit your store. I will defiantly be returning.
10 months ago
 
Boots has a 2.96 average rating from 1,273 reviews

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