Appointment booked months ago for today for my husband and i. Received reminder for 9.45 for me & 9.25 for hubby. ( i had 2 appointments). On arrival i am told my 1st appointment was at 9 & tough i’ve missed it and need to book another. We’ve been with this branch for 20 years. The staff have changed and no customer service at all now. No apology for their screw up with the reminders. Nothing. Theyve just lost 2 regular customers. So rude wont be back to Boots as a result of today. Their error entirely & no attempt at an apology. Their team used to be so friendly & helpful. Now they couldn’t care.