I placed an order online this morning but changed my address first as we moved three years ago. I got to the checkout but I’d forgotten my password so I made a reset request which they sent by email. It then asked me if I wanted to be sent back to my order which I did and I then completed the final stages. When I received my confirmation 2 mins later I noticed, to my surprise, that they were going to send it to my old address. I called them straight away asking them to cancel it but to my horror they said they couldn’t do anything about it! The problem is we don’t know who lives at our old address any more and it is 2 hours away from us so I asked them what can I do. How do I know if they will return the package to the postman as they don’t have our address? To which the reply was, well if they send it back to the post office they will send it back to Boots eventually, and then you can make a claim!!! Seeing that they have acknowledged that the instructions on line are misleading how come I’m left out of pocket and wondering whether I will ever get my products? I’m appalled at their lack of help and responsibility in all this plus the fact that I will probably never get my money back! I will never ever use them again!