Boots Photos: I ordered photo prints online on 25/4 (estimate delivery 29/4-4/5). As per tracking, item delivered on 1/5, but actually not received. Customer service web chat asked me to ignore tracking & wait till 5/5, which added to time waste. I ordered a replacement on 7/5 (estimate delivery 13-18/5), contacted web chat support 5 times to expedite delivery. All i get is lip service and BOT-like answers, but no action/resolution or visibility on dispatch/delivery dates. They don't even answer to my queries & find myself repeating questions for 20-30 minutes. Even escalation procedure answered 3 days later (13/5) but could not expedite nor advise dispatch time. He even advised it has not even printed as earlier advised by webchat. As of 15/5, photos are still in production! I even can't access my account since they modified the web site on 12/5. This customer service only provides frustrating lip service and is a disgrace to the Boots name. Don't use if you can't wait 2 weeks & risk re-ordering.
Posted 1 month ago
Boots is rated 2.95 based on 1,226 reviews

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Alice, Customer Support

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