Honestly I'm very disappointed with the experience I just had in their new store in Rochdale. They're trying in they there are arrows on the floor to tell you which way round to go and on the door there's a notice that says "one out then one in" policy. I waited and no staff came so when I saw a staff member I shouted her and asked who's watching the door. She said nobody so just watch for someone to come out then you come in. That would be fine but she let two young girls come in and pass me whilst she was telling me this. So ok I started my shop and on the first aisle was met by three irate ladies going the wrong way so again I had to step back and wait. Then I picked up a bottle of soap that felt grimy so I asked a member of staff to take it off me and wash it please. First I was told to take it to the chemist counter which in my opinion is totally irresponsible but ok.. I waited there and had to ask two more staff about it before one took it from me. Then I asked where the tills were to be told I now have to serve myself. I have always loved boots and although I can get some products a little cheaper elsewhere...I love the buzz of collecting points and the service has always been exemplary so I was happy to shop there,,know they want me to touch the screen etc wherever everyone else has touched and I watched as she gave the screen a cursory wipe sure...but what about where your card goes in or where the money goes in or indeed where the change comes out? She didn't wipe it until I loudly pointed it out tbh which again was disappointing. I don't expect to serve myself whilst paying those prices and I do spend an awful lot of money here and have done for a long time but it's not good enough. At age 55 I don't want to sect myself thank you. I want to hold my shopping and my walking stick whilst someone else serves me so if boots can no longer provide that then I and others will not be going back. I will visit again in two weeks and if there's no improvement then I won't be spending a penny and I will also find a new optician.