Service without a smile in Boots Ripon store today. I bought some items in this store and went to the till by the street exit to pay. I was met with a sour face and an instruction to put my things down on the counter.
No conversation whatsoever.. No chance to use my boots card.. Just a point at the card machine to tell me the cost of my purchase.
A miserable experience in a very difficult world. Maybe some customer service training wouldn't go amiss here!!
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