Useless - Go somewhere else My 86 year-old mother had been attending the clinic in Bromley for almost a year, she's fiercely independent and likes to deal with things herself, even if that means catching a bus. She has had to revisit the clinic more than 20 times over this period because the £1600 hearing aid has not been working properly. In August the clinic arranged for an appointment when her audiologist was on holiday and the stand-in couldn't do what my Mother needed, so it was a completely wasted journey. I went with her to an appointment last week. The audiologist was 30 minutes late because she was at lunch. I said that I had lost all confidence in Boots Hearing Care service and asked for a full refund so that my Mother could go elsewhere. She received a letter this week saying that they will not give a refund