“You only now how good a company treats customer care is when you have an issue. Well I had an issue , and can honestly say they have been fantastic. Totally sympathetic, went out of there way to resolve. Well done Boots hearingcare.
If you are looking for hearing aids , check them out , so glad I went with them .
Again Well done boots hearingcare”
“Boot have the worst aftercare, no interest in providing care only interested in making a sale, takes weeks to get an appointment after the cooling off period, they like to keep you sweet until then. I have had appointments cancelled with less than a couple hours notice and not given a priority alternative instead had to wait another two weeks. I have turned up for appointment to be told audiologist has gone home early sorry someone should have phoned you. When aids have been sent away for repair they have been lost and took months to find, no offer of a replacement only we the excuse "we are still looking". Aids have been returned faulty so immediately had to go off again. Used to be 5 - 10 working days until aids are returned now it's more like 15 working days plus. The lack of appointments, last minute cancellation with no contingency plan and the time it takes to return aids after being sent off for repair is unacceptable. The quality of the aids and the repairs has deteriorated significantly over the last few years, pre covid I had a better customer service experience.”
“Hearing aids sent away for repair this has happened twice. Can never get an appointment with my usual branch and had to go out on Sunday 22miles away…Hearing aid not back yet 10 days later.was to.d it would be 5 working days”
“I have nothing but praise for my experience receiving at your Warminster hearing clinic. Natto Thomas is always the expert whom I see there and is always helpful, well mannered and patient and explains everything in clear and great detail which I found extremely welcome as a first time user of hearing aids. As a result I am more than happy that my hearing aids have changed my life.”
“Was refused my hearing test appointment,yesterday because I only have hearing in one ear, the audiologist said he job was to carry out full hearing tests and prescribe hearing aids and I was wasting his time, so Boots discrimate against you for having for being completely deaf in one ear, this was not a good experience”
“I ordered domes for my hearing aids online and it was not until the e-mailed invoice arrived 3 days late that the 10-14 day delivery time became clear. In the event, the envelope was with the sorting office after 10 days, but I was asked for £5 additional postage, because Boots had not franked or stamped the envelope. I have yet to receive even an automated acknowledgement of my request for a refund. Despite reasonable service from Boots in the past, I shall probably not use them again.”
“They’re great when they work but they’re constantly falling to charge and I’m forever having to take them back to be fixed. I wouldn’t recommend them to anyone”
“Disgraceful customer service, left a vulnerable 83 year old lady without hearing aids, communication is poor, wrong information given, cancelled appointments, no availability for an appointment YOU ARE A DISGRACE BOOTS HEARING CARE. Happy to take £3.5K for hearing aids but not to give a service with it!! An old lady is now living in a vulnerable situation because of you”
“I attended my appointment today heving received a written letter of confirmation of time and date, only to be told I had no appointment. The receptionist couldn't care less and kept saying I needed a written confirmation which I showed her. I had taken a shift off work to attend this appointment. I had previously discussed the purchase of the new latest spec Phonax hearing aids [ mine are now ten years old ] and this appointment was to go ahead with this upgrade.
I am angry at their lack of concern and will now book with M&S which is almost next door and for which I have heard excellent reports. Your loss Boots. Your staff lack of interest is pathetic”
“I consulted Shahed for a hearing test at Boots, Southend Royals branch. He was uneasy about the condition of my ear canals and referred me to an ENT consultant. The consultant prescribed appropriate medication but on returning to Shahed he advised that I should wait for one month before ongoing tests. I am so impressed with Shahed’s conscientiousness and sincere care for my hearing needs. I look forward to seeing him in one month and have every confidence in him and his ability to help me.”
“Hi recently purchased hearing aids from your Falkirk Center & what a fantastic experience it was from start to finish.
Sandra Lopes could not more helpful & patient & took time to show me the way to correctly use the aids.
Would highly recommend Boots Hearing Care Falkirk”
“Appalling aftercare service! I purchase Phonak hearing aids for over £3k approximately 2.5 years ago and in that time I've attended only one aftercare appointment. Every other appointment has been cancelled since then. It appears that they are only interested in selling product and they clearly have no understanding of customer service. Suffice to say I won't be using them again even if I could!”
“I've spent nearly £2,000 a pair of Audio Nova hearing aids and they have never worked properly. I've been to see Boots numerous times and although the staff are pleasant enough their products(made mainly in China or Vietnam) are not much better than NHS hearing aids. The only consolation is that you can charge the batteries overnight. Also after the 90 day free trial is over trying to get an appointment is like trying to see an NHS GP with long waits.”
“I am totally disappointed in Boots Hearing Aids Customer Care. I have been with Boots for few years now wearing Phonak hearing aids and I have always struggled with their standard domes. When I approached my consultant over a year ago and said I used to have custom made tips and she totally ignored me leaving me with an impression that Boots only provide standard moulds. I have struggled for over a year until I went to see a private consultant recently and have C Shells custom made, what a difference it ha smade to my quality of life. I also found out that Boots should have provided C Shells as well which really has angered me. I phoned Boots Customer Service and explained my past service and I asked to reimburse me for the C Shells I had to request privately, they totally refused and treated me like a business transaction. I also found out on their software my hearing aids guarantee was only 2 years and should have been 5 at least ! Am just disappointed in their service and I don't want anybody else to go through this.”
“I was sold hearing aids that are known not to assist with my type of hearing loss by boots. They cost me £2,500 and did not help. The hospitals audiologist advised that I should never have been sold these hearing aids.”
“Awful. Impossible to get an appointment now - have just checked the spaces in my area online from now till the end of 2025. Their aftercare service is shocking and having spent a fortune I can't get the aids reviewed. Just don’t use this company is my sincere advice!”
“Boots has the worst after care service. I have had my hearing aids since early September and since then only one follow up appointment. I have had three cancellations and now have to go to another shop for an appointment. I made a formal complaint and today received a total waste of time call, to say they are ‘sorry’ for any inconvenience caused. To say I’m livid is not enough, apparently I can’t speak to any one in a higher position because they don’t deal with customer complaints.
Would I advise anyone to use Boots Hearing Care , NO”
“I had a problem with one of my aids I took them to the store on the 8th November I felt I had to sort out getting loan aids my self I am still using them as every time I get an appointment to collect my own its cancelled today with the 5th time.Not a good after sales experience.”
“As an existing customer who has spent considerable amounts of money with Boots Hearingcare, I was extremely condescended to today. Whilst asking about new hearing aids in my annual review I was told by the audiologist that unless I was ‘made of money’, I would want to wait at least 4 years. At no point was I asked what I wanted / needed even though I was explaining that I was concerned to maximise my ability to hear, and was expressing an interest in new technology and new hearing aids.
I had to impress upon the audiologist that I have very bad hearing before she would even condescend to pull up my audiogram and look at it. She looked at me, saw a late middle-aged woman and assumed my hearing loss was due to ‘normal aging’ rather than appreciating it was something I have lived with for a very long time and am very knowledgeable about. She also made judgements about my (non) ability to pay for more hearing aids.
I spent £3000+ last year on hearing aids, and went to the bother of attending the annual appointment with the audiologist because this is something that matters a great deal to me - more than almost anything else in my life .
I had expected she would at least condescend to look at my audiogram and check that my very expensive hearing aids were doing an appropriate job in compensating for the deficiencies in my hearing profile. I was wrong.
At no point in the appointment did I get even a glimmer of an idea that she was interested in helping me understand my hearing loss and how well my hearing aids might be remedying it. As an audiologist I would have expected her to manifest some interest in my hearing loss and how it might be improved. I was wrong.
I also tried to provide feedback to her about the discriminatory practices of Boots Hearing Care in requiring hearing impaired people to make a phone call - which they may well not be able to do due to their hearing loss - if they need to change their hearing appointment - the audiologist basically said that was not her job to take an interest in that.”
“When you finally get the items into the basket and try to checkout the programme flicks between ‘iam’ and ‘shop’ .bootshearingcare but despite numerous attempts will not go through. If the parts were available in the stores we wouldn’t have to go through is frustrating process. Wasted a whole morning!!! Rubbish website.”
