I attended my appointment today heving received a written letter of confirmation of time and date, only to be told I had no appointment. The receptionist couldn't care less and kept saying I needed a written confirmation which I showed her. I had taken a shift off work to attend this appointment. I had previously discussed the purchase of the new latest spec Phonax hearing aids [ mine are now ten years old ] and this appointment was to go ahead with this upgrade. I am angry at their lack of concern and will now book with M&S which is almost next door and for which I have heard excellent reports. Your loss Boots. Your staff lack of interest is pathetic