I am totally disappointed in Boots Hearing Aids Customer Care. I have been with Boots for few years now wearing Phonak hearing aids and I have always struggled with their standard domes. When I approached my consultant over a year ago and said I used to have custom made tips and she totally ignored me leaving me with an impression that Boots only provide standard moulds. I have struggled for over a year until I went to see a private consultant recently and have C Shells custom made, what a difference it ha smade to my quality of life. I also found out that Boots should have provided C Shells as well which really has angered me. I phoned Boots Customer Service and explained my past service and I asked to reimburse me for the C Shells I had to request privately, they totally refused and treated me like a business transaction. I also found out on their software my hearing aids guarantee was only 2 years and should have been 5 at least ! Am just disappointed in their service and I don't want anybody else to go through this.