“I received wonderful service from a young lady called Bibiana when I called Boots Hearingcare using my Samsung Galaxy S4 Mobile Telephone. Bibiana was very attentive and very Bibiana.
Thanks again for your service and help Bibiana, Bibiana.
Please give her a raise v good service would recommend Bibiana”
“Beyond dreadful. Avoid
Beyond dreadful. £££’s spent on state of the art hearing aids. Numerous visits for adjustments and 3 times for repair within 6 months and barely a year old. Customer care non existent, 4 calls to them over 11 days, apologies each time and assurances from them to no avail. Avoid at all costs.”
“Would give nil if it would let me. Was told I had ear wax. (Just had it done by nhs) so why? Lost one aid that had no problems with. Wanted replacement. I was told it was no longer sold. ??
Persuaded to try rechargeable. Found them poor and inconvenient. Tested again each time I visited as the sounds were poor. My old one still sounded ok. Also nhs ones sound fine without having tested for years. Old one works with compiler I bought new dont. Replacements cheaper than original.
Wont give me money back or replace battery aids. Tried to return them but they wont take them nor replace them.🥺”
“I went for the initial hearing test today. The person who did the test, went at my ears like a mafia hitman with an ice pick. He rammed the instrument into my ear causing pain, then asked if it was painful as if that was his intent. I thought anyone can make a mistake. Then he did exactly the same thing in my left ear. I have cancelled the follow up appointment and won’t be back to Boots. My ears are still sore. My customer reference is 3551464, in case they say I didn’t have an appointment.”
“Boots Hearing seem to have no idea at all how to provide customer service. In my dealing with them they have lost a pair of hearing aids for a 98 year old customer. They currently have a hearing aid given to them for repair but after 5 weeks they haven't been in touch. On calling today they were unable to help at all as they hadn't asked for POA documentation. So they take your hearing aids but have no way to return them to you. Simply astounding ineptitude, truly the worst firm to deal with when it comes to looking after an elderly vulnerable person. Avoid them at all costs!”
“No aftercare at Boots hearing care
Absolutely no help available in store once you’ve purchased the hearing aids . If you need advice or help you have to wait until you can get an appointment with the audiologist . No one in store is trained to help you with simple problems. I phoned the number provided and they only book appointments .
I would not go to Boots again I’d go to a different company another time , am disgusted and asking for a full refund as I can’t use my hearing aids without some simple advice.”
“I’ve booked appointments and told them appt for new ear mould and guess what when I arrived at appointment I was told need longer appt. I wasn’t very happy spoken to my manager they not sort it out I’ve booked day off work for nothing waste of time”
“My husband bought hearing aids from your Swindon branch, which we paid fir in full.
After a couple of months, they didn't seem to be working properly, but the hearing consultant didn't seem interested in helping once they where paid for.
They after care service is very disappointing and we wish we had gone somewhere else now”
“I have had great service from both Mubarak and Sophie at Boots Hearing Centre Middlebrook store near Bolton. From my first hearing test and purchase of my Hearing Aids i could not have had better service.
all my appointments have been on time and all my experience at this store could not have been more professional, i would recommend this Store to all in the area.”
“Appalling customer service, my mother was sold phonak hearing aids in 2021 which have never worked properly. She’s 92 yrs of age, spent over £2,000 for something that has caused nothing but stress and upset, far from improving her quality of life.
Definitely wouldn’t recommend boots hearingcare or phonak hearing aids.”
“Cancelled appointments X 3 for my husband on the day of the appointment. Customer service terrible. This is the second pair of £3,000 + hearing aids he has purchased . Agree wholeheartedly with the other reviewers.”
“Do not go to the Grimsby branch for your hearing aids as it is closed apart from 1 day. I had problem with my left hand hearing aid which after some time i was able to sort out myself, the only appointment i could get at could get at Grimsby was for FEBUARY 2023.or go to LINCOLN 38 miles away or SCUNTHORPE 35 miles away. After spending alot of money for my hearing aids this must be a joke”
“Am appalled at the service from Wimbledon Branch of Boots hearing, Appt. changed by letter (which arrived the day after appt). new appt cancelled by phone day before appt. and so it goes on. PLEASE do not blame covid. Possibly shortage of staff. Impossible to get through on the telephone to local branch. I could go on...I suspect, like most companies that out source, the standards drop dramatically!
I am elderly and finding the wait since my last visit to middle of September worrying”
“Bought hearing aids from Boots guaranteed for 5 years. One stopped working-these cost £3000 and are rechargeable . The manufacturer Widex cannot supply parts so have to revert to manualThat is not acceptable. Boots should honour theirguarantee and supply new rechargeable aids. That is what a guarantee is for”
“I find the after care of Boots hearing eids totally unsatisfactory.
My hearing aid disconnected from my phone.
This happened on the 25 March I was given the 15 th April as nearest appointment.
I was also told I could go to Boots and see if they would see me.
Unable to see me.
Today phone call to cancel today and earliest May!!
What is happening to the aftercare service?”
“Today I went in for hearing test as I have a perforated ear drum.The audiologist was absolutely brilliant she was very understanding and helped me.Excellent Service, Thank you :)”
“I had 3 previous hearing tests & was not happy. My daughter & I made an appointment with Boots Hearing Blanchardstown, with Keiner Moraes, she was very professional, & helpful also gave me a print out for my GP. I I highly recommend her. Both of us will definitely be back for hearing aids from yourselves, within the next month.”
“I had 3 previous hearing tests & was not happy. My daughter & I made an appointment with Boots Hearing Blanchardstown, with Keiner Moraes, she was very professional, & helpful also gave me a print out for my GP. I I highly recommend her. Both of us will definitely be back for hearing aids from yourselves, within the next month.”
