Boots Hearing seem to have no idea at all how to provide customer service. In my dealing with them they have lost a pair of hearing aids for a 98 year old customer. They currently have a hearing aid given to them for repair but after 5 weeks they haven't been in touch. On calling today they were unable to help at all as they hadn't asked for POA documentation. So they take your hearing aids but have no way to return them to you. Simply astounding ineptitude, truly the worst firm to deal with when it comes to looking after an elderly vulnerable person. Avoid them at all costs!