“I was referred to the NHS following a Test in one of the Branches. After being through four NHS Appointments I was diagnosed with only having a very slight problem with my hearing contrary to what the Boots Audiogist told me. It the took me FOUR weeks to get a conclusion on the Case that I registered”
“I find the after care of Boots hearing eids totally unsatisfactory.
My hearing aid disconnected from my phone.
This happened on the 25 March I was given the 15 th April as nearest appointment.
I was also told I could go to Boots and see if they would see me.
Unable to see me.
Today phone call to cancel today and earliest May!!
What is happening to the aftercare service?”
“My Phonak hearing aid is better than NHS.I have both,the Nhs being only2 weeks old,and the audiologist at Specsavers,who supplied the Nhs aid said that the Phonak was better even though NHS model is made by pHONAK.
Service at Boots is appalling.There are only a handful of audiologists spread around quite wide areas.I had to travel some distance to get battery replaced.It is so much easier to get an appt at Specsavers.Having said that the audiologists I have seen have been extremely good and helpful. Special thanks to Keith for Delivering tv connector to my home
I think ,on reflection that I could have got a cheaper aid had I looked around and should I need to replace would do so.”
“My mother picked up her hearing aids today from Richard at Boots Pier Avenue Clacton-on-Sea, Richard was absolutely fantastic with mother explained everything so well and was very patient - would recommend making an appointment with Richard who was also very entertaining / 5* for Richard.”
“Boots hearingcare after sales service is an absolute farce. Judging from the ongoing tv adverts, the company is only interested in selling new instruments to an unsuspecting public with no apparent ability to service existing customers. I have suffered continual problems with my hearing aids whichich I purchased a year ago but after repeated difficulties booking an appointment have been hanging on in anticipation these issues could be resolved at my upcoming "annual" review only to to be informed by email that this review has now been postponed for 12 months until March 2023. I only hope any prospective customer will take these comments into account before spending £3000 on new hearing aids which quite frankly are no better than free instruments available from the NHS.”
“I turned up for my appointment to be told the audiologist hadn’t arrived. I waited 10 minutes then left. On arriving home and checking emails, they had emailed me 10 minutes before my appointment time to say the audiologist was running late because of traffic and the number they had for me was not connecting but could I make 9.30 instead?
Poor excuse and wasted my time in attending the appt today when I took time out from work.
AVOID”
“I called at boots Worcester audio yesterday and explained my hearing was poor .and could they help .They said they had nobody available .but i could make an appointment for the end of the month. Iwent round the corner to SPECSAVERS and was seen there and then My hearing aids were checked and cleaned .They found my ears were blocked with wax ,sold me some oil and made me an appointment for seven days .What a difference”
“Took between 17 and 37 minutes to answer the phone in the first place. First appointment was cancelled an hour and a half before , but I had travelled some way to this appointment. 2nd appointment 19th again out of my way as no appointments in Bangor until 31st. The bulb was broken! Unbelievablely no spares there! The staff member kindly offered to drive from Rhyl to Llandudno to get one! An hour for me to wait. I declined and staff member made an appointment for today (21st) at 1045 in Bangor. 13 minutes before appt (as I’m getting out of my car) it’s cancelled. I was too cross and upset to go the the centre to ask why! They did try ringing me a number of times to reschedule, but no signal! I’ve thanked them for trying , but explained that the service is so dreadful, I’m going elsewhere. Plus they are £20 more than most other service providers.”
“Following several phone calls to my home when I explained difficult for me to get to Central Cardiff I finally made appt weeks ahead. Friend arranged to take day off work in order to take me. Received message day before, appt cancelled. I explained my predicament, nevertheless no appt and friend lost day of her annual leave. Very disappointed. Dare not make another appt. Annoyed that Boots that day .put out another advert 15% off. Why advertise if appts unavailable.Question overbooking? Disregarding inconvenience of elderly and disabled.”
“Took my mums hearing aid in for repair at Boots The Springs Leeds on 19 Oct. Have now been waiting over 6 weeks and no nearer to getting a hearing aid back. The head office (when you eventually get through) don't have a clue what's happening, and the local audiologist never calls or makes contact. Don't waste your money with this company (only part owned by Boots)...go to your NHS.”
“I went for my first hearing test at Boots Hearingcare, Canterbury. The audiologist I saw was really friendly, informative and professional. However, in the room where you have your hearing test, above you is a really noisy fan! I struggled to listen for the sounds as all I could hear was the noise of the fan. I did ask if it could be switched off but apparently it couldn't due to the store policy. I will have to try and book another test elsewhere as I'm not convinced how reliable the results of the test were.”
“My husband purchased hearing aids from boots in Tamworth. He seen a gentleman by the name of Tony, who has been no help what so ever, also so very rude. Today 15/11/21 we have been back and was seen by a lady named Saffiyah Khan. What a lovely helpful lady she was. So very helpful in every way what an absolute pleasure to be spoken to the way she did. I take everything back and will now sing the praises of Boots, just so long as we don’t see that horrible man again.”
“Today I went in for hearing test as I have a perforated ear drum.The audiologist was absolutely brilliant she was very understanding and helped me.Excellent Service, Thank you :)”
“I have had a problem with boots hearing care ,they promised me a refund on my insurance. They sent me an email saying i was due for a refund nothing happened . i emailed them saying no payment had been paid. Then starts the saga they come back it had been dealt with. I emailed them back that no payment had been made could they please tell me how much and the date. No reply after 3 weeks i also sent reminder emails nothing. I then telephone ask to speak to the person who sent the email spent ages to this other person who was emailing the person i wanted to speak to got absolutely nowhere just gave up. told them i wanted a reply today. Boots hearing care a joke every time you phone we are extremely busy people cannot even reply to your emails.”
“In ear hearing aids dis not work no difference with them in.
When phoning customer care I waited different times of the day for over 20mins on 3 seperate occasions.
The women who eventually answered my call was totally unhelpfull and had a couldn't care a less attitude telling me ihad to wait over a week to return the hearing aids and get my money back.
If I could of given a 0 score I would have.”
“My elderly mother went for a check up today at Lincoln Boots after getting hearing aids for both ears, to be told the person dealing with her had simply not turned up ... no explanation as to why. She was terribly upset, as wasn't feeling well and cost her 2 taxi fares. Cannot complain to anyone, or even speak to anyone, as everything is centralised and you cannot get through to a human being. Recommend going to another provider who cares about customer service.”
“Husband's Phonaks charger broke. Boots hearing said they could not help. Local store told my husband he would need a face to face appointment. This took a week. A week where my husband had to struggle through work unable to hear. At the appointment told it had to be ordered on line ! Three weeks later, despite contacting customer care who didnt even offer an apology, my husband is still without his charger, he has been unecessarily disabled which has caused significant distress because of Boots heating. We have also recently noted that if we had ordered one from amazon it would have been considerably cheaper and quicker.”
“I bought a Phonax hearing aid a few years ago and have not had many major issues with it until this week it completely stopped working. I called boots hearing care and was advised by a lady at Head Office that it would probably need to be sent off which can take up to 10 days, I advised that as I have work full time, I would need a replacement as to which Head Office said that they should be able to offer me a loan aid in store to use right away. When attending the appointment the following morning before work at Newport Boots, I was advised I could not have a loan aid as the rules had now changed and they had now had to request a loan aid from Head Office. I was not informed of this via telephone with Head Office which I was annoyed about as I should have been fully informed. The Woman at the desk at Newport kept saying there was nothing they could do and that I would then have to wait until she contacts Head Office to see if there were even going to be any loan aids available. I couldn't help but burst out crying at the lack of help that was given towards somebody that cannot hear !? I was mortified that I was having to go to work and not be able to live my normal day to day life due to my hearing problem. I said to the woman 'What am I going to do i've got to go to work?', and she just responded 'Like I have said we cant do anything about this' I left the store crying and struggled all day at work, it was hugely embarrassing. I had a call the following morning at 11:00am to say the loan aid was ready to collect and to call back to arrange suitable times for me to come down and collect. I called back approximately 2pm as I was at work, to be told the woman that deals with the Hearing appointments had gone home early. I was absolutely mortified as nobody again was able to help me and the lady that took the call advised she only dealt with the Opticians area and said there was nobody else I could speak to and that I would have to call back in the morning to arrange with the woman that went home early today. This means I will have 3 days of being without a hearing aid. The stress and upsetness it has caused me is unexplainable. Boots hearing care do not seem to care in the slightest how it feels for a customer to not be able to hear and to have to try and manage their day to day life. They ought to put themselves in my shoes to feel how I feel right now. It has made me feel extremely reluctant about using Boots Hearing Care for future hearing aid purchases due to such an unhelpful experience. I just don't know how they can expect people to go without !”
“After having my appointment cancelled 2 weeks ago by Boots, I arrived for new appointment today at 9.00am to find that nobody is available to carry out the test
Very poor service from National Company”
