“After having my appointment cancelled 2 weeks ago by Boots, I arrived for new appointment today at 9.00am to find that nobody is available to carry out the test
Very poor service from National Company”
“Attended for wax removal. One ear Ok, no work needed. Other ear wax removed taking no more that 15 minutes for whole 2 ear procedure. Cost £50, whether 1 or 2 ears treated; it should be less than that for only one ear surely. I feel overcharged. Then went on to strongly suggest a hearing test. It showed some detioration in my range of hearing, not surprisingly as I am in my late 70s, but I am quite content that my hearing is perfectly adequate for my needs. As 45 minutes were allocated for the appointment it looks abundantly clear that Boots were looking to spend time selling me hearing aids costing thousands of pounds on the back of having me as a captive audience for my wax removal procedure. Not impressed with this approach. I wonder how much commission was inolved?”
“Useless - Go somewhere else
My 86 year-old mother had been attending the clinic in Bromley for almost a year, she's fiercely independent and likes to deal with things herself, even if that means catching a bus. She has had to revisit the clinic more than 20 times over this period because the £1600 hearing aid has not been working properly.
In August the clinic arranged for an appointment when her audiologist was on holiday and the stand-in couldn't do what my Mother needed, so it was a completely wasted journey.
I went with her to an appointment last week. The audiologist was 30 minutes late because she was at lunch. I said that I had lost all confidence in Boots Hearing Care service and asked for a full refund so that my Mother could go elsewhere.
She received a letter this week saying that they will not give a refund”
“I had 3 previous hearing tests & was not happy. My daughter & I made an appointment with Boots Hearing Blanchardstown, with Keiner Moraes, she was very professional, & helpful also gave me a print out for my GP. I I highly recommend her. Both of us will definitely be back for hearing aids from yourselves, within the next month.”
“I had 3 previous hearing tests & was not happy. My daughter & I made an appointment with Boots Hearing Blanchardstown, with Keiner Moraes, she was very professional, & helpful also gave me a print out for my GP. I I highly recommend her. Both of us will definitely be back for hearing aids from yourselves, within the next month.”
“Great service and much appreciation to Aiesha and the team at Boots Victoria Centre Nottingham.
The ear piece on my Husband Keiths hearing aid snapped 2 days before May bank holiday!
Although Aiesha was busy with appointments, I was asked if I could return later, after checking Keiths details, she gave me a new ear piece which he was able to fit himself. Thank you”
“Boots HC Shrewsbury
I went for ear waxing and David explained the T&C’ S to me on arrival. I was informed that if he was unsuccessful in removing the wax I would have a full refund £50. First visit David was unable to remove the wax as I have very narrow ear canals, he advised me to contact my GP and if they could not help to contact him again. At this point he informed me he would contact his manager for a full refund. After GP informed me they were not doing ear syringing, I contacted David again and he said he was happy to try again. At this point I had not received refund. A second and third attempt was carried out to remove the wax and on all occasions David said I would get a refund. After several weeks I had not received a refund so I contacted David at the Shrewsbury store and he denied telling me that I would get a refund.After several telephone calls waiting for excessive amounts of time and eventually an email I did get a refund. My issue here is David should have known the company policy about refunds and not lead me to believe that if they did not deliver I would not get a refund.”
“I received wonderful service from a young lady called Bibiana when I called Boots Hearingcare using my Samsung Galaxy S4 Mobile Telephone. Bibiana was very attentive and very Bibiana.
Thanks again for your service and help Bibiana, Bibiana.
Please give her a raise v good service would recommend Bibiana”
“Rubbish customer service. Lost one hearing aid. Rang the next day. Got a "quote" over 2 weeks later - in the meantime had a hearing test, replacement aids from elsewhere at a much reduced price & excellent service & product”
“I bought hearing aids in November 2018. I have had to return 7 times. They will not give my money back. They said this last time that there was nothing wrong with them but I suspect they gave me new ones. A complete waste of over £2,300 and that was with 50% off for a "returning customer" and because I bought 2!!!
Save your pennies and get National Health hearing aids - at least you get a decent service. They are not fit for purpose.
I had Phonak hearing aids for 6 years with no problem. The only reason I had to replace them is because I lost one. Boots had taken over my hearing aid provider. The new ones are hopeless. I am articulate and compus mentes. God help those who get conned into buying these and get no use out of them simply because they cannot return them and explain that they DO NOT WORK for more than a few weeks.”
“Having been told last week that their will be no further six month checkups made and just to ring up when I need to see someone. May I suggest that these calls could be free, I have to pay £1-01 a minute and Boots must be saving money by doing this.”
“I recently bought the marvel hearing aids from Boots. They are extremely good and better than the ones I have had for the last five years, well technology moves on. I have had the best service from both the audiologist, the booking line is very efficient and all very helpful and friendly. With both sets of aids from Boots I have been very happy with them and will continue to use Boots in the future.”
“My expensive hearing aids simply do not work. I had an appointment today and came away worse off. The man with whom I had my appointment said the machine showed that I was hearing better and did not believe that it was worse. I could not get a next appointment at a convenient time, avoiding rush hour home, for another three weeks. And in the meantime I am quite deaf.”
