“Boots HC Shrewsbury
I went for ear waxing and David explained the T&Cā S to me on arrival. I was informed that if he was unsuccessful in removing the wax I would have a full refund Ā£50. First visit David was unable to remove the wax as I have very narrow ear canals, he advised me to contact my GP and if they could not help to contact him again. At this point he informed me he would contact his manager for a full refund. After GP informed me they were not doing ear syringing, I contacted David again and he said he was happy to try again. At this point I had not received refund. A second and third attempt was carried out to remove the wax and on all occasions David said I would get a refund. After several weeks I had not received a refund so I contacted David at the Shrewsbury store and he denied telling me that I would get a refund.After several telephone calls waiting for excessive amounts of time and eventually an email I did get a refund. My issue here is David should have known the company policy about refunds and not lead me to believe that if they did not deliver I would not get a refund.”
“I received wonderful service from a young lady called Bibiana when I called Boots Hearingcare using my Samsung Galaxy S4 Mobile Telephone. Bibiana was very attentive and very Bibiana.
Thanks again for your service and help Bibiana, Bibiana.
Please give her a raise v good service would recommend Bibiana”
“Rubbish customer service. Lost one hearing aid. Rang the next day. Got a "quote" over 2 weeks later - in the meantime had a hearing test, replacement aids from elsewhere at a much reduced price & excellent service & product”
“I bought hearing aids in November 2018. I have had to return 7 times. They will not give my money back. They said this last time that there was nothing wrong with them but I suspect they gave me new ones. A complete waste of over Ā£2,300 and that was with 50% off for a "returning customer" and because I bought 2!!!
Save your pennies and get National Health hearing aids - at least you get a decent service. They are not fit for purpose.
I had Phonak hearing aids for 6 years with no problem. The only reason I had to replace them is because I lost one. Boots had taken over my hearing aid provider. The new ones are hopeless. I am articulate and compus mentes. God help those who get conned into buying these and get no use out of them simply because they cannot return them and explain that they DO NOT WORK for more than a few weeks.”
“Having been told last week that their will be no further six month checkups made and just to ring up when I need to see someone. May I suggest that these calls could be free, I have to pay Ā£1-01 a minute and Boots must be saving money by doing this.”
“I recently bought the marvel hearing aids from Boots. They are extremely good and better than the ones I have had for the last five years, well technology moves on. I have had the best service from both the audiologist, the booking line is very efficient and all very helpful and friendly. With both sets of aids from Boots I have been very happy with them and will continue to use Boots in the future.”
“My expensive hearing aids simply do not work. I had an appointment today and came away worse off. The man with whom I had my appointment said the machine showed that I was hearing better and did not believe that it was worse. I could not get a next appointment at a convenient time, avoiding rush hour home, for another three weeks. And in the meantime I am quite deaf.”
