“Never fitted properly already lost one before we had insurance cost another 2000 pounds still don’t fit properly my wife is very very stressed should have gone to spec savers ha ha”
“Bought 2 Phonk Virto B90-312 hearing aids in 2019 at a Cost £2445.00. Had problems from day one. Loss of sound intermittently in the left aid. Dispite sending for repair on many occasions they don't seem to be able to cure the problem. I would not recommend this product to anyone. The aid has been away for over 3 weeks this time. Can't fault Sarah she has tried Mr Thomasher best to solve the problem”
“Booked an appointment online 26/09/22 for my wife's hearing but when arriving for our appointment I was told it wasn't booked, so I was given another time 11.15 am and booked in again for second appointment on 28/09/22 for my wife, we arrived in good time at 10.45 so as not to be late, what with all the traffic on the road, when we arrived we were told to wait by the hearing door and someone would come out and greet us shortly, so we waited and waited and waited but our our appointment now of 11.15 am has now become 11.35am and no one has bothered to come out to explain what has happened or what the problem was, I could hear someone laughing behind that door as if they ha all the time in the world to whatever they were talking about, but we had to go as we had other problems to deal with, when we were leaving l asked someone for help with our situation and a gentleman went to the door and knocked no one came to the door so he opened the door and explained, it was then apparently the lady was ready to see us, but it was too late as we had to go”
“Do not go to the Grimsby branch for your hearing aids as it is closed apart from 1 day. I had problem with my left hand hearing aid which after some time i was able to sort out myself, the only appointment i could get at could get at Grimsby was for FEBUARY 2023.or go to LINCOLN 38 miles away or SCUNTHORPE 35 miles away. After spending alot of money for my hearing aids this must be a joke”
“Am appalled at the service from Wimbledon Branch of Boots hearing, Appt. changed by letter (which arrived the day after appt). new appt cancelled by phone day before appt. and so it goes on. PLEASE do not blame covid. Possibly shortage of staff. Impossible to get through on the telephone to local branch. I could go on...I suspect, like most companies that out source, the standards drop dramatically!
I am elderly and finding the wait since my last visit to middle of September worrying”
“I bought two rechargeable Phonak hearing aids from Boots 2.5 years ago and I've been very pleased with them. But now one has stopped working completely. My local Boots hearing center where I bought them has closed and I find it impossible to get any appointment within the next 2 weeks to find out what is wrong and to get the unit repaired. So is this the new slimmed down Boots? Keen on selling but couldn't care less after the sale. Shameful. Avoid them till things improve”
“Faulty expensive phonax aids poor customer service, local shop burton on trent audiologists not there. Management remotely driven from Llandudno. Aids sent away for known faults only just revealed. Keep away.”
“Bought hearing aids from Boots guaranteed for 5 years. One stopped working-these cost £3000 and are rechargeable . The manufacturer Widex cannot supply parts so have to revert to manualThat is not acceptable. Boots should honour theirguarantee and supply new rechargeable aids. That is what a guarantee is for”
“Something's gone wrong in the ast few months with Boots Hearing Care.
Some years ago it was excellent, reasonable value and good and competent staff.
I have been trying to get my appointment right now for a month. I had to change the first offerred but then after that they have been unable to turn up for alternatives, in one case changing it by declaration and then by just chnaging it and not informing me.
This is sad. If it correlates witha change of management at any level, then I think the level above the level of change should look hard at present functionality. And this extends to the operation of a phone based appointment system.”
“Made an appointment for 5pm At the Yeovil store, even got an email reminding me of the time prior to appointment. Booked the time off work, drove the 30 minutes to the store and arrived 5 minutes early, only to find the store closed. I called the number in the email, I was 14th in the queue, after 32 minutes I got answered to be told the appointment has been rescheduled for 3 pm the following day. I can’t get to finish early 2 days in a row at such short notice. AVOID Yeovil store at all costs!”
“I have rechargeable hearing aids from Boots. Everything was fine until the software was updated last October. Now the batteries run out after about 14 hours or less if I have used the Bluetooth phone connection for a while. Although that is fine 90% of the time, it is sometimes a problem. So I contacted Boots head office who said that should not be the case. I booked an appointment with our local branch, explained the problem but also said that I could not manage without them for the two weeks it would take to fix them. The audiologists said that was not a problem as they could loan me a pair and booked an appointment a month later when the loan pair would be available. I have just attended that appointment to find the previous audiologist had moved on and there were no loan hearing aids.”
“Boots hearing aids are good when they work mine seem to go wrong every month or 2 now not working at all and told I have to wait over a month to get them fixed been trouble since I've had them”
“We paid £3,500 about 6 years ago for 2 hearing aids for my husband. We were told he had profound deafness in 1 ear and loss of hearing in the other. Wr obviously wanted aids that would give him the best outcome. The specialist in Boots only offered these expensive aids assuring us that they would work. 6 years on my husband hasnt wore them for over a year as he couldnt cope with them. They made his hearing more difficult. We did go for his annual check where the aids would be altered on the computer. My husband wzs told pn pne visit where it wasnt the usual person that he had a blockage. He started i haling menthol crystals and his hearing, though not perfect, is manageable. Boots will not consider a refund of any amount. £3,500 is a huge amount to lose for us. Unacceptable.”
“Absolutely disgusted with this service.
My partner and I have just returned from the hearing centre at Boots, Kirkgate, Wakefield. To collect her hearing aids. We waited 20 minutes for a 4.pm appointment only to discover there was nobody in the office.
On inquiring at the pharmacy was told that the audiologist had left the company. Nobody had informed her or arranged another appointment.
I rang head office and was at first told the store was closed, it wasn't as I was in the store.
I was then told the department was closed.
My partner was extremely distraught with the whole situation as well as the standing waiting as she is disabled and has mobility problems.
The whole process from start to finish was distressing as the original audiologist was not a great inspiration. He did the quick test and made an appointment for a follow up appointment for 4 weeks later as he said he was on holiday. On the follow up appointment he did not do any further testing and showed her the range of hearing aids.
She picked the aids she wanted and ordered an extra charging docking station, paid £255.00 deposit and was told it would be another 4 weeks to collect them.
After turning up to collect there was nobody there as I said earlier.
When I spoke to Eric at head office there was an apology but no explanation as to why my partner was not contacted with a rearranged appointment at another branch.
She was offered another appointment in Leeds but was so distressed and annoyed that she wanted her deposit back. Eric said that he would get in touch with the Leeds audiologist to get her deposit back. Even that will take another 10 days.
Needless to say we will not recommend Boots hearing to any of our friends and will have no hesitation in repeating our experience to all and sundry.”
“Initial service at Fareham store was very good but once Boots has my money it seemed like after care doesn't matter. I've had several appointments cancelled with no explanation. Even a formal complaint resulted in a curt response with no steps taken to rebook my latest cancelled appointment without me making another call to Boots and waiting in a queue. Very disappointing.”
“After attending a hearing appointment with my 94 year old mam would just like to say how exellent and caring giddion was how much he made us feel
at ease he is a credit to your company thankyou (whiterose shopping centre leeds)”
“I lost my left hearing aid whilst on holiday, it was prone to slipping out which sadly it did. As this will involve having a new impression being carried out (the reason for the aid slipping out in the first place) a 45 minute appointment was required. The only appointment available was May 13th 2022, This is a long time to be without good hearing, not a good service!”
“One hearing aid has stopped functioning. I phoned the help line only to be told that there no available appointments in any of the shops 20 plus miles or more away from my location until May which will be some 7 weeks or worse. An absolute disgrace. I can however post it to Wales 1st class recorded delivery at me expense. How about I stop paying until I get the service I was promised 😡”
“Hearing aids after care is appalling. My 86 year old stepfather has now had 3 tests cancelled on the morning of his appointment. Staff at the branch don’t answer the phone and the central customer service is politely unhelpful. My advice: get your hearing aids from somewhere else.”
