1. Misleading selling-promising improved hearing which didn’t materialise. 2. Having tinkered about with the hearing aids over a number of visits with no improvement refusing return of goods/refund as now outside the statutory period (how convenient for Boots) and 3. To cap it all received today a reply to my written complaint-it is on unheaded paper and not signed-could have been typed by anyone, anywhere. Looks like a ‘draft’ and there may be a page missing as it doesn’t make sense. Have no idea where to go from here! (Well I have-and it won’t be Boots Hearing Care)