After leaving a review on trustpilot & being promised a call regarding the matter urgently we finally received one today 3 weeks after complaining!! My dads hearing aids constantly not working nor charging over £2k spent on them. Rubbish customer service no money back despite them being less than a year old told via customer services they usually go wrong & repaired for free.Really helpful to have to travel 10 miles each way to get them repaired. Seriously who would buy anything that unreliable if you knew before purchasing so if I can stop someone going through the stress we have had this post is worth it. Product not fit for purpose & like other reviews I’d give it zero if I could.