I did not feel I was listened to . The audiologist kept making assumptions , like my husband would advise in hearing aid cleaning , changing filters because he had the same hearing aids. I said sitting in the lounge I could hear people flushing the toilet and washing their hands better than hearing the TV . This was fobbed off , I was called back for repeat appointments week after week to sort out the problem at a time when I was suffering with long covid and had breathing issues eventually I told her to forget it , new audiologist arrived so I booked an appointment for a Friday as I don't work on a friday.this was changed without reference to me for a Thursday when I could not attend as I work . Not impressed. I have to go back as I paid a lot of money and the hearing aid still does not work