Booked an appointment online 26/09/22 for my wife's hearing but when arriving for our appointment I was told it wasn't booked, so I was given another time 11.15 am and booked in again for second appointment on 28/09/22 for my wife, we arrived in good time at 10.45 so as not to be late, what with all the traffic on the road, when we arrived we were told to wait by the hearing door and someone would come out and greet us shortly, so we waited and waited and waited but our our appointment now of 11.15 am has now become 11.35am and no one has bothered to come out to explain what has happened or what the problem was, I could hear someone laughing behind that door as if they ha all the time in the world to whatever they were talking about, but we had to go as we had other problems to deal with, when we were leaving l asked someone for help with our situation and a gentleman went to the door and knocked no one came to the door so he opened the door and explained, it was then apparently the lady was ready to see us, but it was too late as we had to go