EVERYTHING. I am 85years old, and have been wearing hearing aids for approx. 15years. I got so fed up with changing batteries on my NHS aids, that I decided to go to Boots in Fareham, as I had heard good reviews from other users. initial contact was good (July 2023) and decided to go ahead a but a pair of hearing aids (Phonac).Initially all was fine, had a problem with the left aid, had the wire replaced. Next problem was the yearly check up (4July 2024). It was understanding from the Initial contact that this would be a hearing test, only to be told No. those were every two years. This is not what I was told when I bought the aids. The left aid had to have a smaller dome fitted as the original one was too large. The appointment 4/7/2024 was originally made for the 23/7/2024 by yourselves, only to have this cancelled and rescheduled to 3/5/2024, only to be cancelled again and remade fro 4/7/2024. 2/10/24 Had an appointment with a lady named Varsha for long awaited hearing test, but on inspection of my left ear, she thought I had an infection and referred me to my doctor, so could not go further with the test. Told to make another appointment for 30minutes. Made new appointment for 18/11/24 for said hearing test, which I have been informed by text today 13/11/24 has been cancelled yet again. Phoned Boots only to be told next available appointment is end of December24. This is not acceptable.Mm