Appalling customer service This is a honest review that you should consider if you are going to purchase hearing aid from Boots.
I purchased my hearing aids in November 2020.
I am going to list my appointments below
26/11/20 for fitting got changed to 30/11/20 at 18.00.
Then the time was changed again to 17.30 by another email.
04/01/21 got cancelled to 03/03/21
14/04/22 got changed to 05/05/21then on 04/05/21 got changed to 12/05/22 that again got changed the day before the appointment by email to 26/05/21.
Next appointment went to plan 28/03/22
06/03/23 hearing test went to plan.
21/02/24 got cancelled by the new method not a email but by tx at 17.10 the day before.
Got called this morning at just after 8am to rebook my appointment for today appointment at 09.15 this morning .
I said your customer service is applauding and would like to speak with a manager to be told I can do but that will take 5/10 working days for them to call me back.
So if you think you are doing the right thing going to a big company like Boots for your hearing care in my experience once they take £3500 off you you can’t get any after care and I work for a living so I took annual leave and had to rearrange my working week to accommodate Boots who have little care about me the customer and totally no regard to my circumstances and loss of income.
I will update this review when a manager does eventually call me.
At the moment I don’t have another appointment.
To add to this they mention dementia is more prevalent if you don’t look after your hearing I am 62 now and perhaps they should practice what they speak.
I hope this helps with anyone considering to use Boots hearing (Don’t Care) appointments and services I truly wish I hadn’t, like I say I have all the emails and messages as proof this is most certainly my honest experience with this company. 
 Thanks 
 Martin Date of experience: 21 February 2024