Boot have the worst aftercare, no interest in providing care only interested in making a sale, takes weeks to get an appointment after the cooling off period, they like to keep you sweet until then. I have had appointments cancelled with less than a couple hours notice and not given a priority alternative instead had to wait another two weeks. I have turned up for appointment to be told audiologist has gone home early sorry someone should have phoned you. When aids have been sent away for repair they have been lost and took months to find, no offer of a replacement only we the excuse "we are still looking". Aids have been returned faulty so immediately had to go off again. Used to be 5 - 10 working days until aids are returned now it's more like 15 working days plus. The lack of appointments, last minute cancellation with no contingency plan and the time it takes to return aids after being sent off for repair is unacceptable. The quality of the aids and the repairs has deteriorated significantly over the last few years, pre covid I had a better customer service experience.