This place is a scam. That is what I must conclude as I have been dealing with terrible customer service, trying to get a refund on a bottle of vodka I bought for Christmas (which I also paid £4.99 for guaranteed delivery in time). The item never came. I also never received a shipping email from them nor confirmation from their delivery service who is DHL. After emailing them back and forth, I keep being told that my item was delivered (which it wasn't), and after repeatedly asking they are unable to provide me with any other details other than what address I put on my order. They tried to put the blame on DHL, but I have never had an issue with them, they always email or text when an order is on its way- but this time nothing. Very odd indeed. The order is £30, not the end of the world if I don't get refunded, but it's the principal. Abosultely appalling company, avoid.