I ordered an iPad after signing up for stock alerts, as soon as I got the email I ordered it! Paid for two day delivery vs free standard... received an email to call regarding my order, spent 1 hour waiting to get through to them then resorted to live chat- I also waited in a live chat queue to speak to someone for 35 minutes. Eventually I spoke to someone who advised it was going to be delayed, I agreed this was fine but asked for what I paid in delivery to be refunded. They refunded me, then two days had passed since It was due to be delivered, still no ipad. I ended up trying to get in contact with them again, to no avail it was impossible to talk to someone. I then received an email to say the item was ‘missing in the warehouse’ so they cancelled my order- the communication is awful and the email communication was even worse, un-professional customer services representatives who do not even type sentences correctly or use punctuation! I was then offered a £20 voucher for the bad service to try and stop me writing this review when I had said this is what I was going to do. Avoid avoid avoid.
1 year ago
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