Quite possibly the worst retailer I have had the unfortunate experience dealing with. If you too are unlucky enough to encounter an issue with a faulty product (it does happen), your going to have a very hard time contacting customer services and requesting a return or replacement. To contact customer support will take 3 hours + of uninterrupted dial tone! And if like myself you deem this to be excessive and decide to visit the retailer directly (while still waiting for them to answer the phone at 2 hours and 38 minutes) then be prepared for less than helpful, rude and aggressive staff. Who would of thought with a shop on their Google profile and a great big sign on the door with the caption "Hello, come on in". Apparently it "isn't their problem" and "there are no staff on site to help". Only then for them miraculously appear when you tell then you dont plan on leaving untill you can speak to somebody because there isn't any customer service on the phone. But even getting to that point will require you to decline their advances of forcible removeral from their premises. Apparently at this retailer this isn't actaully assault ... So if your interested in purchasing some tech, might be worth giving this place a miss and trying a more reputable one. Their prices are no different and if you unfortunately need to be able to speak to someone and receive any customer service, bad news is there isnt any!
1 year ago
Read Box.co.uk Reviews
Box.co.uk has a 4.24 average rating from 1,854 reviews

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Alice, Customer Support

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