why send an item back for a refund then then be asked again if I want a refund. seems they want to delay things. its enough to wait nearly 2 weeks after receiving the item back. interesting standard reply to feedback not trying to rectify anything. Thanks for the feedback, we appreciate it. it appears they have sat on my return for a week before actually confirming they have it. very slow returns process. I opened my return within a couple of hours of receipt under distance selling as not happy with quality. standard emails received stating will test for fault (no fault just not fit for purpose) . worst service for a return I have received will have to contact paypal soon for help.