Avoid due to poor customer service Ordered a refurb 3d flashforge printer. It arrived and when opened it was missing some items. No bother i thought ill give them a call. they told me to email someone called josh, so i emailed him and waited....and waited...and waited.. 2 weeks later still no response and the printer developed a fault. Called them up to be told to email josh again and wait...explained i had already been waiting 2 weeks for a response . was told can do a return or wait for josh till Tues. initially wanted to wait as i was more than happy with the printer but i then thought if it has developed a fault less than 2 weeks after getting it thought twice. i contacted someone called Rich on webchat who was very unhelpful and insisted i wait for josh. i only wanted to ask him a question regarding swapping for another printer...was very rude, no apologies regarding the wait from anyone , i was also told me things that were not true. then refused to do a return despite me advising him i was told eariler i could do that. He became robotic and repeated the same thing over and over "is there anything else i can help you with"... i persevered and insisted i not wanted a return due to the extremely poor service i recieved . After arguing with him he eventually caved and return is booked but i now have to probably wait another 2-3 weeks to get my refund. Avoid this company if you are expecting any form of customer service EDIT: I was contacted by josh after posting this review, who was the first person to apologise and told me he would pass the issue on to the customer services manager today . They close at 5pm and it is 16:43 and no response .... says it all really EDIT: Email from richard offering a £30 voucher towards a new printer.... joke of a company..
10 months ago
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