Amiran B
Box sold me Laptop Gigabyte Aero 17 for £2,699.00 via amazon. On day one it started off-gassing and smelling like burnt plastic with almost no load on cpu/gpu, causing headache, red eyes, and nausea if attempted to work indoors for more than 10 minutes. I was hoping the smell would go away but even after 4 months it was impossible to work indoors and it often resulted in headache and nausea and plastic/PVC taste to members of my family. As I tried to arrange return according to amazons atoz guarantee, box refused to respond and suggested I send the laptop to Gigabyte for repairs. Amazon advised it is down to box to and box finally responded by sending me email saying it contains return label but there was no label. amazon asked me to procure the posting label what I have done and sent the laptop to box with tracking. Box has initially refunded me £1,300.00 just half of what I paid and when questioned through amazon they justified claiming laptop arrived damaged. Laptop in fact was exactly in the same condition as they sold it to me. I have asked box to let me know what sort of damage they have found, the question they ignored and I had to enquire via amazon again to get response which this time was the y retained the 50% of cost because of the age of laptop, no damage apparently. I asked box to return the laptop back to me so I can send to to trading standards lab so they can confirm the laptop is a Health and Safety standard but they are not responding. I now asked amazon to reopen the claim and they are waiting again to hear back from box and forward me the response. It is 1month now I am trying to resolve and they keep ignoring hoping I will give up but I will not. I have warned you
3 months ago
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