The worst RETURN process. (Reference return code: R237725) I purchased a Sennheiser-EPOS GSX 1000. They delivered it on the promised date which was the 25th of November without any problems. However, I was gifted a nice headphone with 7.1 surround sound and built-in DAC. Having checked the quality of the new headphone, I thought that I wouldn't need the GSX 1000 anymore. So I decided to return it in and started the return process on the same day I received the product. Obviously, the item was unused and was in its original packaging (even the sleeves were still on, and the cable was not untied). On the 26th of November, just one day after the return process was started, I handed the item over to DPD. The return item was received by the Box on 30th of November. Since then, I have been completely in the dark. I haven't received any emails, updates, calls, nothing... They are not responding the phone calls, and whenever I reached out to the customer service via live talk, they only told me that they are chasing it. So, it's been 13 WORKING days that I haven't got my money back. Still no communication, no updates regarding the eta. Since the returning process of UNUSED item takes such a long time, I just can't imagine how long would it take if I returned a damaged or faulty item. So, per me, if I'm going to purchase an electronics, it's so important for the company I cherry-picked has a smooth returning process. This was my first experience with the BOX, and apparently I'd never buy from them and I DO NOT recommend it to anyone at all. I'll update my review once I received the full refund, and if anything changes.