Truly awful service, I ordered a laptop and received email with tracking information. The Parcelforce tracking system says that the laptop was not received from Box. I have sent three emails and made three phone calls. The emails are simply not replied to, and the phone calls have ended with a promise to investigate the problem and call or email back - none of the promised communication has happened so I am now left with no alternative but to ask credit card company to action a charge back, which will be time consuming. I am sure if all goes well with your order you will not regret your purchase as prices are competitive BUT if you are going to need any form of customer service or help you would be better off with an alternative supplier. Invoice 2650639