I bought a monitor which was sent to Hermes to delivery. Hermes couldn't delivery to my address due to I was away that week (trying to contact Hermes to delivery to my neighbour but they didn't want it). Then, the monitor has to come back to box.co.uk. During 10 days I was sending them emails to check if they already received from Hermes and when they will send me back. After 11 days I received a confirmation email about they already receive it and when I want to get it back, I replied ASAP. Two hours later I received an email unfortunately the item it is not in stock, WHAT??? That means, they sold my monitor to another customer without any justification. They explained me it was a mistake and just offer an apologies without any kind of alternative solution. If you can try to avoid this retailer, if everything goes fine it's ok, otherwise it will be a nightmare like in my case. It's up to you !! at least you have all points to decide.