First and last time I bought anything from box.co.uk – rather pay more somewhere else... Worst customer service I ever received. I would give minus 5 stars if it would be possible. Bought £200 sat nav with dash cam. Item received - next day with dpd - so great courier but this is where good finishes with box.co.uk Parcel in good condition - dpd is excellent - never had any complaint about them - but as soon as i opened parcel I noticed hole in the box of my brand new £200. Then I noticed my brand new sat nav have been unsealed... Phoned up box and they said they not dealing with complaints over the phone - I have to email them. Ok i'm sending an email with description what I found in my parcel, and suggested to send me courier for next day to collect it and deliver new one in the same time, I explained I really need sat nav asap - and guess what! No reply for my email... I filed paypal claim next day and spoke to person on live chat and they tried to make me open the box and check whether item is damaged inside, when I said I don't want to check item inside because it is clearly customer return, refurbished or second hand. They said I have right to return anything within 30 days on my own cost! I said that's not right as your website didn't state open item, they said they can't do anything about it. So I returned item – on my cost!! updated them on paypal and had to wait week to get my refund. No reimbursement for postage.... What an absolutely joke customer service... Frankly speaking - I shop online a lot I even buy stuff from Chinese stores like gearbest and bangood... - even them provide far way better customer service.