MS
Untrustworthy: Box.xo.uk admits to website & order confirmation mistakes Very competitive offer on their website (NAS with 4 HDs) incited me to place an order. The order was confirmed by Box.co.uk in writing as 1 NAS plus 4 HDs. When the NAS with only 1 HD was delivered, I asked the company to rectify their mistake and send the other HDs. But they simply said it was a mistake on their website (should have read 1 NAS and 1 HD) and I could return the item. However: If it was a mistake on their website, why did they then confirm my order in writing as 1 NAS and 4HDs? I understand that mistakes can happen (but two in a row? That's very careless). However, when I asked only to be refunded the difference of their NAS plus 1 HD against that of other online sellers who were providing the same NAS and 1 HD cheaper, I was turned down. I was told to look up their return policy on their web and begin a lengthy RMA process. No help from them whatsoever, even though they had made the mistakes and not me. The only way to recoup my money would have to go through their lengthy RMA process, hope for my funds to be returned and then buy the NAS and HDs from a different source. The loss of time would have been significant and ultimately that is perhaps what the company is banking on: get a customer to make a purchase and then instead of finding a quick and equitable solution, make it as difficult as possible to return. Learnings: 1. Stay away from Box.co.uk as their website cannot be trusted as they admitted themselves it has errors. 2. Do not trust their order confirmation email either as that is faulty too, as they also admitted themselves. I will never order from them and am considering passing this case on to the customer ombudsman so the practice is registered. Readiness to engage or help was extremely disappointing
4 years ago
Read Box.co.uk Reviews
Box.co.uk has a 4.24 average rating from 1,853 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial