You find out what a company is like when you have an issue I have had two joysticks recently that had the same fault and have to say thanks to all the people at box that I spoke to over the last 4 months. At no point did I feel like I was getting the bums rush. My current return went like this wed 8th April - posted item back fri 10th April - item delivered to box Mon 13th April 1000 - item into test (can take a few days you have to accept that they have a pile of things to test every day and they dont work 24 hours) mon 13th April 1053 - tested and faulty I spoke to Daryl who arranged for a different joystick and I payed the difference Overall very friendly and helpful I have purchased from box many times and will continue to mainly on the experience ive had returning things has been probably the best of any web retailer i have dealt with. 10/10 box thank you for your help, much appreciated. scott.