Don't trust them to honour their promotions.
Be careful when using the promos plastered over their website & social media - they are untrustworthy & may not honour them. I'd only had the account for 2 weeks & had placed some football & horse racing bets in that time.
One of the bets I placed was for a Euro 2024 promotional bet (promo was bet £20+ on a team to win tournament & receive free £5 bet each time that team wins in normal time) on 03/06/24 & then four days later they contacted me to tell me my account was now restricted from using promos.
I tried to get clarity on live chat as to whether the active open Euros promo bet that I had placed BEFORE the restriction would still be honoured as per the condition of the promo that I was invited to use at the time - I didn’t get anywhere on live chat as the person responding just repeatedly avoided answering the question or just didn’t understand it.
A few e-mails later & they’ve now told me that although the bet will remain placed & active throughout the Euros, they won’t be honouring the £5 free bet credits for each win despite me having placed that bet in good faith BEFORE being "restricted".
Moral of the story - don't be enticed into placing a bet on the back of a Boylesports banner promotion advertisement because there's a good chance they'll let you place the bet & then restrict you from the benefits of the promotion before the bet has even concluded.
11 months ago
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