I am a new Bramble Berry customer. I just want to say that I am totally impressed with the customer service. I purchased several orders of fragrance oils and have been totally satisfied. I recently purchased several different oils for soap making. When I received my shipment 2 of the oils had leaked which caused the items in the box to be a mess. I reached out to customer service and explained what had happened during shipment. They immediately sent replacement bottles of the oils that leaked. I am totally pleased with this company. I have already made several recommendations for Bramble Berry products to my fellow soapers. Keep up the good work and I will continue purchasing my supplies from your company. Blessings Katrina